How to create coupon – Shipping Coupon

Shipping Coupon: Discount is applied on shipping charges. Only one shipping discount coupon is applicable at a time. Step 1 Go to C. Marketing & Boost Sales >2. Coupons > Click “Add Coupon” Step 2 Select Shipping Coupon. Choose Coupon Code or Automatic Apply. – Coupon Code: Generate a code for buyer to apply during checkout to […]

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How to create coupon-Product Coupon

Product Coupon: Discount is applied on each unit of selected product(s). Step 1: Go to “C. Marketing & Boost Sales > 2. Coupons” Step 2: Click on “Add Coupon”| Step 3: Fill in the coupon creation form. a. Coupon Type – Select “Product Coupon” b. Coupon Apply Method – “Automatic” will only be applied and display the discounted […]

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Coupon Report

Now you may check your coupon promotion performance via coupon report. After login to your account on your seller panel click on E. Reports & Analytics > 8. Coupon Report. Select the date & year of the report you would likes to view, then click on “Download Report”. Your report is downloaded, open the file […]

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Rating

– Buyer can start rate seller after 5 days from the purchase date and not more than 45 days. – Buyer entitle to rate the seller for Buynow and Auction transaction. – Each item id will entitle one rating (Example : purchase 4 item per transaction, buyer can give 4 rating) Bad Rating – Please […]

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DIY Store Builder

What is DIY Store Builder? This is a tool to empower you with the flexibility to control, design and customize your store exactly the way you want. With the DIY Store Builder, you can create built-in image sliders, embed videos & image banners while maintaining your unique store experience. How to access DIY Store Builder? […]

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Guidelines for DIY Store Builder

As part of the content management guideline, it is crucial for sellers to adhere to the stated guideline when preparing content for your store. In this section below, we have outlined the content that are prohibited from posting on Lelong.my. This guideline applied to all  logo,banner, slider, photo & video in DIY Builder. Any image […]

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Auto Refund

 Now seller can refund buyer payment directly from Lelong account. Go to B. My Selling Click on 2. BuyNow Order Select which of the transaction you wish to refund the buyer and click on it  Fill in Refund Form   For the Refund Type, you can choose either “Full” Or “Partial”. This is subjected to NetPay’s approval. […]

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Validate Payment for BuyNow order

Validate Payment status in BuyNow order will happened if buyer manually update the payment details in the order or buyer directly transfer the amount to seller’s bank account.  If seller found this status in BuyNow order list, seller need to check the payment & validate the order first before proceed for shipment.  What Should You […]

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What if the Successful Bidder Refuses to Buy the Item ?

This is the most ask question in our previous FAQ section. Here’s the steps you should take : Step 1 If the bidder is not serious about their bid, please report to us, we will suspend their account from trading and subject to our investigation whether to release the account. However, we are not obliged […]

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