Rating

– Buyer can start rate seller after 5 days from the purchase date and not more than 45 days. – Buyer entitle to rate the seller for Buynow and Auction transaction. – Each item id will entitle one rating (Example : purchase 4 item per transaction, buyer can give 4 rating) Bad Rating – Please […]

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DIY Store Builder

  What is DIY Store Builder? This is a tool to empower you with the flexibility to control, design and customize your store exactly the way you want. With the DIY Store Builder, you can create built-in image sliders, embed videos & image banners while maintaining your unique store experience. How to access DIY Store […]

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Guidelines for DIY Store Builder

As part of the content management guideline, it is crucial for sellers to adhere to the stated guideline when preparing content for your store. In this section below, we have outlined the content that are prohibited from posting on Lelong.my. This guideline applied to all  logo,banner, slider, photo & video in DIY Builder. Any image […]

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Auto Refund

 Now seller can refund buyer payment directly from Lelong account. Go to B. My Selling Click on 2. BuyNow Order Select which of the transaction you wish to refund the buyer and click on it    Fill in Refund Form   For the Refund Type, you can choose either “Full” Or “Partial”. This is subjected to NetPay’s […]

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Validate Payment for BuyNow order

Validate Payment status in BuyNow order will happened if buyer manually update the payment details in the order or buyer directly transfer the amount to seller’s bank account.  If seller found this status in BuyNow order list, seller need to check the payment & validate the order first before proceed for shipment.  What Should You […]

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What if the Successful Bidder Refuses to Buy the Item ?

This is the most ask question in our previous FAQ section. Here’s the steps you should take : Step 1 If the bidder is not serious about their bid, please report to us, we will suspend their account from trading and subject to our investigation whether to release the account. However, we are not obliged […]

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Bidding

After browsing through the auction site, if you find an item you would like to have, then place a bid (after you register, if you haven’t already done so) for the item. This is done by filling in the amount you wish to bid and auto-bid amount, followed by clicking on the “Place Your Bid” […]

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What is Maximum Bid and Autobid?

Maximum bid is the highest amount you are willing to bid and auction for, and autobid automatically increases your bidding amount when other bidder bids an amount higher than yours. Autobid will stop when the bid amount exceeds your maximum bid amount or when you win the auction.  Example: Current Bid: RM 7.00 Your maximum […]

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What’s Dynamic Bidding ?

All auction in lelong.com.my using dynamic bidding. The Closing Time for this item (Standard Auction only) with be automatically extended if there are still bidding being placed at the end of auction. The auction will only close if no newer bids is received for 2 minutes after the last bid is placed.

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