Seller is responsible for all shipping matters regardless the shipping is done by the seller in the country, or by the supplier from overseas. 1. The buyer did not receive the item. Seller is responsible to check the status of the order and the delivery with the courier company to know where is the item […]
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How to Delete or End Live Posting
Important Note: Delete / End Posting means that you are permanently remove the listing from your store. It cannot be restore. 1. Go to B. My Selling > 3. Edit Listing. 2. Tick on small box under Action column for listing you want to delete. 3. Select End Now. 4. Click on Go button.
How to Insert Images from Photo Bank
1. Under the Product Description, click at the image button. Go to your Picasa images, right-click at your image and choose “Copy image URL”. 2. Paste the image URL into the URL box. 3. Click OK. Your image will appear at the Product Description field, and you can proceed with the product posting.
Adding Image in Product Description
Login into your Lelong.my account 1. Go to B. MySelling 2. Click on 7. Edit & Boost Listing 3. Click on Edit 4. To edit the product description, click scroll down and click on “Use HTML Editor”. 5. There will be a pop up, then click on “Image”.
How to top up your iAccount
iAccount is Lelong’s unique Prepaid Account. All the money you pay to Lelong.my will be credited into your iAccount . You can use iAccount to pay for the following : Member Web Store sign-up or renewal Verified member fee Featured fees Web Store plugins Whenever you use any of the paid functions, our system will […]
Updating Your New Handphone Number
You can follow the steps below if you have changed your mobile phone number. 1. Login into your Lelong.my account. 2. Go to L. Profile & Setting > 1. Personal Details 3. Click “Edit” on Mobile Number section. 4. Key in your new mobile phone number and click on “Update”. 5. Once successful you will […]
Docket Printing Size Customization
Note: We strongly recommend you to perform the printing test before you proceed to print your own docket list. 1. Go to Start > Devices & Printers 2. Select the printer device that you want to use for the docket printing, and click “Print server properties“. 3. (i) Select Forms tab and toggle the […]
Customer Reports
1. Login to Lelong.my Go to E. Reports & Analytics Click 2. Customer Reports 2. Choose Type Of Report Winning Bidder Buy Now Buyer Buy Item List WINNING BIDDER REPORT View your previous winning bidder Click Folder Winning Bidder View Winning Bidder’s Contact List Insert month and year Click > View Monthly Report OR View […]
Submit Order Button
For API sellers, the system will automatically send order information (for Paid orders only) to the seller. But after some attempts, and the system still fails to send the order to the seller’s system, the “Submit Order Button” will show up. The seller can click on this button and try to submit the order to […]
Change of Email Address
To change your email address is simple. Login to your Lelong.my account. a. Go to L. Profile & Settings > 1.Personal Detail. b. Click on “Edit” in the email field. c. Key in the new email address, and click on “Save”. Validation email will be send to your new email. Click on the link in […]