How to manage Collectco order(s)

Received orders from your buyers who choose for Collectco? Don’t panic, here is the steps for you to processed the orders. Step 1: You may find the orders that selected  Collectco shipment under: B. My Selling -> 2. BuyNow Order -> “Collectco Shipment“.  Step 2: The list of orders will appear in that tab. Tick on the […]

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How buyer can self-collect their items via Collectco?

 Step 1: Click “Collectco – Self Collect” as shipping method. Step 2: Fill in Recipient’s Particulars: Name, Phone Number and Email Address.    Step 3: Select Collectco’s Collection Centre. Method 1: Search by Keyword. A. Type the landmark, city or postcode (e.g: One Utama, Wisma UOA, or 47100 ). Example: Searching “Puchong” will display all Collectco collection […]

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How to initiate Collectco in your shipping method?

   Step 1: Log in to your account and go to “D. My Store > 6. Store Setting”. Then “7. Collectco”.  Step 2: Search the Collectco collection centre that nearest to your item location / warehouse by key in the postcodes.  2a. If the location is not available you will see message as below. Don’t […]

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Can I change my shipping address after I place the order?

Your shipping address (or delivery address) can’t be revised once you have successfully place the order. If you have made the payment and would want to change your shipping address after that, please directly contact your seller to to inform the seller of your new shipping address before your order is shipped out. If you […]

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Shipping Responsibilities

Seller is responsible for all shipping matters regardless the shipping is done by the seller in the country, or by the supplier from overseas. 1. The buyer did not receive the item. Seller is responsible to check the status of the order and the delivery with the courier company to know where is the item […]

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