Shipping Responsibilities

Seller is responsible for all shipping matters regardless the shipping is done by the seller in the country, or by the supplier from overseas. 1. The buyer did not receive the item. Seller is responsible to check the status of the order and the delivery with the courier company to know where is the item […]

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How to Delete or End Live Posting

Important Note: Delete / End Posting means that you are permanently remove the listing from your store. It cannot be restore. 1. Go to B.My Selling > 7. Edit & Boost Listing. 2. Tick on small box under Action column for listing you want to delete. 3. Select End Now. 4. Click on Go button. […]

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How to Insert Images from Photo Bank

1. Under the Product Description, click at the image button. Go to your Picasa images, right-click at your image and choose “Copy image URL”. 2. Paste the image URL into the URL box. 3. Click OK. Your image will appear at the Product Description field, and you can proceed with the product posting.

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Adding Image in Product Description

Login into your Lelong.my account 1. Go to B. MySelling 2. Click on 7. Edit & Boost Listing 3. Click on Edit 4. To edit the product description, click scroll down and click on “Use HTML Editor”. 5.  There will be a pop up, then click on “Image”.

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Docket Printing Size Customization

Note: We strongly recommend you to perform the printing test before you proceed to print your own docket list. 1. Go to Start > Devices & Printers   2. Select the printer device that you want to use for the docket printing, and click “Print server properties“. 3. (i) Select Forms tab and toggle the […]

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Submit Order Button

For API sellers, the system will automatically send order information (for Paid orders only) to the seller. But after some attempts, and the system still fails to send the order to the seller’s system, the “Submit Order Button” will show up. The seller can click on this button and try to submit the order to […]

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NetPay Settlement

Frequency of the settlement. Payment will be available for settlement after 7 calendar days from the date the shipment is recorded. The payment will only process with valid shipment tracking details. Merchant can now choose to have the option to have settlement 2 times per week (* This is not available for International merchant) or 1 time […]

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Setting Up NetPay Account

To set up your NetPay account, firstly go to www.netpay.my. Login into your account with your email address and password at the Login Panel. For 1st time login, your email will be your Lelong.my registered email and password. After you have logged in, please change your password. The change of password can be done by […]

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How to Refund through NetPay

 Refunding a buyer’s payment is easy if you follow the steps below. 1. Logged in to your NetPay account. 2. Go to “Daily Sales” or “Monthly Sales” under Business. 3. You can select your search preference according to the Date/Month, Merchant Reference ID, Buyer Email or Payment Method. Click “Search” once you have choose your preference. […]

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API Integration

What is API? API is an abbreviation of application program interface. API allows the data to be synced from your website to your Lelong.my Web Store.   What you should do for the API integration? Step 1: Complete the API Integration form and email it to store@lelong.my. You can download the form from the link […]

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